We have been using Bicitaller since January 2017 and we are very happy with it as it has allowed us to easily and controlledly manage our services, which previously took more time and with greater difficulty. The tool is very complete and the after-sales service has been very good, and they have always been attentive to us. Finally, I have been able to see the profitability of the workshop through this tool.

It has been a positive experience that has allowed us to have a complete record of the services we provide and has allowed us to grow in an organized way in our store and provide higher quality service. Additionally, we can stay in permanent contact with our customers.

With BikeKontrol, the first thing we gained was total control over the services and consumption of our customers in the workshop area, which allowed us, first and foremost, to structure the technical service in a formal manner to have a clear visibility of the income. In addition to that, it also addressed communication with our customers through the different stages within the service schemes of the platform. So, in reality, we gained communication, profitability, and control.

Our experience with BikeKontrol has not only been successful, but it has also given us the advantage of having many sales opportunities commercially. Before implementing BikeKontrol, our workshop didn't have much activity due to a lack of control and, above all, a lack of knowledge for customers to realize the benefits of an organized workshop, both in terms of mechanical work and virtual management. This has led to increased sales and greater success in the technical service field. The fact that customers can understand how the workshop operates, how the BikeKontrol online system works, and, most importantly, that their bicycle is in good hands has been crucial. Therefore, I congratulate you and thank you very much. We are fully committed to BikeKontrol and will continue moving forward. The future holds total success for us.

Well, my experience with BikeKontrol has been completely positive. I finally managed to have order in the workshop and know how many services we were providing. At this moment, I can tell you that I have service number 10641 since I started using BikeKontrol approximately two years ago. It completely facilitates control, employee payments, and customer information. And what I have found even more important is that customers have access to information about the services provided to them, the spare parts installed, dates, and even costs. We have all that information available. If a customer wants to know how much they paid for a disc that was changed a year ago, we have all the details with BikeKontrol. The contact with the customer, which is very important for delivering information and more, has been greatly improved. It has been a completely positive experience and I highly recommend it. I often recommend it to others. My customers are pleased to see that we have the BikeKontrol service, which gives them a great impression of the organization of the workshop. So, our entire experience with BikeKontrol has been positive. That's my feedback. Thank you very much.

Since 2020, we, as Jaufbike Bicycle Shop, started working with the Bicitaller system. This year, we migrated to BikeControl, a comprehensive workshop management system, where we can obtain information on the number of maintenance tasks per mechanic, manage our schedule to provide better service, maintain customer records, work on after-sales service, and obtain various reports for business administration. We are satisfied with the system and the support they have provided us.